Call Center Service Insurance — Coverage, Cost & Requirements
Call centers and business process outsourcing firms face cyber liability for customer data handling, errors & omissions for missed SLAs and compliance violations, EPLI for high-turnover workforce claims, and workers comp for repetitive strain injuries in dense office environments.
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What Coverage Does Call Center Service Insurance Include?
Most call center service businesses need several types of coverage to be fully protected. Here's a breakdown of the policies that matter most for your industry.
Cyber Liability
Covers data breach response, ransomware, notification costs, and cyber liability.
Professional Liability
Professional Liability coverage tailored for call center service businesses.
Employment Practices Liability
Employment Practices Liability coverage tailored for call center service businesses.
General Liability
Covers third-party bodily injury and property damage claims. Required by most commercial leases and client contracts.
Workers Comp
Required in most states. Covers medical expenses and lost wages for employees injured on the job.
How Much Does Call Center Service Insurance Cost?
The cost of call center service insurance varies based on your revenue, number of employees, location, and claims history. Here's a realistic range for most businesses.
⚠️ These are estimated ranges. Your actual premium will vary. Updated August 2026.
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